FAQ

To register a new profile on the platform, on the main page, click on (*), fill in your data on the page (*) or click on one of the icons to authorize using social network.

After that, you will receive a password to your profile on ChiqChaq on your mail indicated at the registration (or in case of registration with the help of the social network - on the mail indicated in the social network profile).

You can change the password by going to your profile (*) by clicking on the pencil (*), selecting the Password / Notifications tab (*), then choosing the section Password Management (*) to make changes and clicking (Save). You can restore the password to the e-mail by entering your e-mail address and clicking the "Forgot password" button.

Hereafter, when entering the platform, authorization will be made by entering Login / Password, or by clicking on one of the icons of the social networks via which you are authorized on the platform

You can choose convenient ways to be notified about new events on the platform, such as the entry of a new job in one of the selected categories, the appearance of a new contractor for your job, receiving messages from platform users or notifying you of a new answer to your question. To do this, you need to log in to your profile (*)

Click on the pencil (*)

Select the Password / Notifications tab (*) then the Notification Method section

Click the checkbox next to the method that suits you and click Save.

The language of notifications can be selected in the "Languages" tab.

Personal data specified during registration by users are confidential and stored on the serverTo edit your personal data, you need to log in to the profile, click on the "pencil", select the General Info tab (*), Personal data (*), enter your details, profile photo, contact information (*), "About me" description (*) and click Save

On the platform, there are 3 levels of user profile verification

• Gray (initial) - profile confirmation by email
• Yellow (medium) - profile confirmation by email + profile in social network
• Green (full) - profile confirmation by email + profile in social network + scanned ID

Scanned ID is provided by the user for complete verification of the profile and is confidential information that can be provided only to law enforcement agencies upon request.

To increase the level of profile verification, you need:

enter the profile (*) click on the pencil (*) select the Profile Level tab, make the appropriate changes and click the Save button

Specifying your profile in the social network increases the level of verification. To add a description, you need to enter the profile, click on the "pencil", select the Profile Level tab (*),
then the Social networks section (*),
insert the profile link of your social network opposite the corresponding icon.
Click the Save button.

To add a copy of the ID you need to enter the profile, click on the "pencil",
select the Profile Level tab (*) section ID Copy (*), 
select the image (download it),
Click the Save button (a copy of the ID is stored in a secure form on the server and can only be provided to law enforcement agencies upon the special request).

By adding all the inherent skills to your profile, you increase the number of tasks that will be offered to you (it is possible to carry out this separately for all the items in this section - the completeness of the profile depends on the number of tasks that will be offered to you)

To add skills you need to enter your profile (*) Click on the plus (*) and select in categories the skills that you possess.

To delete or edit skills, in the profile, click on the + icon in the skills field, and select the skills heading in the window that opens and mark new skills in the box, or delete existing skills

Region of job executionBy specifying the region(s) of interest in the profile, you will receive notifications about the job that suits you most geographically.

To add / edit Job Regions, you need to enter the profile,
click on the "pencil" (*),
select the General Info tab, the (Job Regions) section,
add one or several locations by clicking on the plus. And click (Save).

By adding a description of yourself (*), your skills and abilities in your personal profile, you will help users select you for the job as a contractor, and increase trust to yourself as a customer.

To add a description, you need to enter the profile, click on the "pencil", select the General Info tab (*), section Personal Information, write in the About Me field, and click the Save button.

For safety reasons, we recommend not to provide contact details, phone numbers, social network links and instant messengers in "About Me" description (*).

Your contact details will be available to the Contractor / Customer after you are approved in the assignment / approve the candidate for execution.

If you specify in the profile the languages ​​that you speak, your ad will only be broadcast to contractors who know the language you specified, and that way you can also expand the audience of your customers.

To add a language, you need to enter the profile, click on the "pencil", select the General Info tab (*), Languages ​​section (*), Job languages ​​(*), mark the languages ​​that you speak and click the Save button.

To select the language of the profile and notifications, you need to enter the profile, click on the "pencil", select the General Info tab (*), Languages section ​​(*) Profile language (*) mark the language in which you want to maintain the profile and receive notifications, click the button Save.

Adding photo(s) of your work to the profile, you will help the customer to choose you as a contractor.

To add photos of your work, you need to enter the profile, click on the icon (*), Photos of my works field and in the window that opens select the photos you want to upload.

For security reasons, we ask not to post images with contact information: telephones, links to profiles in social networks, messengers. You can exchange your contact information in private messages.

We ask you to post only photos of your works, and for the authorship of photos posted on the platform, the legal responsibility rests with the user, because photos can be used for commercial purposes.

Attention! It is forbidden to place photos of pornographic content or those containing other images prohibited by Ukrainian law.

After placing your task on the platform, users with the appropriate skills will be notified of the entry of a new task.Interested users will come to your task, where they can ask you some clarifying questions and leave their suggestions.

In the correspondence to the assignment, you will have the opportunity to share your contact information so that you can discuss all the details of the assignment.

Based on the reputation, previous feedback and skills specified in the profile, select one of the candidates, agree with them on the details of the task and click (Approve)

We recommend that you do not make payment / prepayment before the work is accepted by the customer.

After completing the task, click the button (Task completed), write a review about the contractor and evaluate them.

This will help the contractor to get more tasks in the future.

The contractor, in turn, will add feedback about you, which will allow you to find other contractors for new assignments more easily

To make changes to the task or to cancel the task, you must go to the necessary task, click the "Edit task" button, select the edit field, make corrections and save the changes.

In order to cancel the task, you must enter the task and click the "Cancel" button, choose one of the reasons for the cancellation and confirm the action

If you want to extend the task, you need to go to the task, click the button (edit) and specify the correct dates, choose one of the reasons for the cancellation and confirm the action

Tasks containing materials prohibited by Ukrainian law and morals, as well as containing offensive or untrue material, are not allowed for being posted. Advertising information about the provided services or promotions should be placed not in tasks, but in the user's profile, section "About me".

We adhere to the policy of freedom of opinion and mutual respect and do not tolerate insulting users. Therefore, we forbid users to post on the pages of the resource materials containing shocking content or propagandizing hatred, intolerance, discrimination and violence.

In tasks it is forbidden to mention:

• drugs of chemical or plant origin, psychotropic substances, devices for drug use;
• weapons and ammunition, explosives and pyrotechnics, instructions for the manufacture of explosives or other dangerous devices and materials;
• threats and mockery of people or groups of people;
• racial discrimination;
• the propagation of intolerance on some basis (and the attributes of the communities that practice it);
• images of crime scenes or accidents;
• animal abuse;
• murder;
• damage to one's own health;
• extortion and blackmail;
• sale of goods produced from endangered species of animals;
• profanity.Aiding or calling for dishonest activities.

In IT sphere:

• hacking of computer systems of any type;
• services for artificial increase in traffic or the number of impressions of advertising;
• the production of forged documents.

In other areas:

• calling for any unlawful actions on the territory of Ukraine, as well as other countries;
• fraud in education.

In order to find part-time jobs that match your location and your skills, you need to fill in your profile as much as possible, indicate all your skills, regions convenient for you, contact details and maximize the level of profile verification.

After the appearance of the task that meets your criteria, you will receive a notification. You can set up the notification methods by yourself.

Also, you will see an icon in your profile - my works (*)

Clicking on the link from the notification will take you to the task page where you can view the full description of the task, ask questions to the customer and exchange contact information in private messages.

If you are ready to perform a task, click the "Take task" button. After the customer's approval of your candidacy, you can proceed to a coordinated assignment.

After completion of the task, go to your task and click "Task completed". Evaluate the customer and write a small tip that will help the platform users in the future.

If you received a negative feedback, contact the customer and try to fix the flaws, after that the customer should send a request for reputation change on (*).